There are no hidden charges, the total price includes all airport charges, tolls and congestion charges. Prices are fixed and the price you see, is the price you pay.
You should contact the office immediately and our operators will help you to locate the driver. Normally we provide all necessary details to our customers before the pickup.
We monitor flights constantly, there will not be any extra charges if the flight is delayed up to two hours however, after two hours the company reserves the right to cancel the booking.
Bookings that are cancelled 12 hours prior to the pickup time have no cancellation fee except bank processing fees that depend on the amount of the booking. For bookings canceled within 12 hours of the pickup time please read our T&C.
Luggage capacity has been displayed with every vehicle size on our website. It must not exceed the capacity of the vehicle or the company would reserve the right to cancel the booking without any refunds.
Yes, we provide 30 minutes free waiting time for pickups from an airport. Further delays will be charged £10 per half an hour.
